Catering in Trains of Indian Railways

As per instructions the menu for Rajdhani/Shatabdi express trains indicating the items served to passengers in breakfast/lunch/evening tea/dinner are displayed in the tray mat while supplying the items to the passengers. Menu cards are also available with pantry car managers. 

Complaints regarding overcharging and less quantity food are dealt with severely and punitive action like imposition of fine, warning, suitably advised and termination of contract etc. are taken according to the gravity of offence/irregularity. 

Supervision and monitoring have been strengthened through a mechanism put in place by deploying railway personnel, who check quality, quantity and hygiene and take corrective action in a time-bound manner. A centralized Catering Services Monitoring Cell has been set up in Board’s office having a toll free number 1800-111-321 for prompt redressal of the passenger grievances related to the catering activities for real time assistance to travelling public. Further, on the same pattern, Catering Monitoring Cells have been set up at Zonal and Divisional level for daily monitoring of the catering activities. Continuous monitoring through all these is being ensured. 

This information was given by the Minister of State for Railways Shri Adhir Ranjan Chowdhury in written reply to a question in Lok Sabha today.