It is a continuous endeavour by the Indian Railways to provide good quality hygienic food to Railway passengers. Accordingly, a New Catering Policy, 2010 has been introduced on 21.07.2010 with a mandate for effective quality assurance programme, wherein ISO-22000 (International Organization for Standardization) standards are to be progressively implemented for major contracts/units. Supervision and monitoring have been strengthened through a mechanism put in place by deploying railway personnel, who check quality and hygiene along with feedback/opinion of passengers and take corrective action in a time bound manner. About 34565 inspections have been carried out in the last one year i.e. April, 2012 to March 2013.
A centralized Catering Services Monitoring Cell has been set up in Board’s office having a toll free number 1800-111-321 for prompt redressal of the passenger grievances related to the catering activities for real time assistance to travelling public. On the same pattern, Catering Monitoring Cells have been set up at Zonal and Divisional level for daily monitoring of the catering activities. Continuous monitoring though all these are being ensured. If any irregularity is found punitive actions like imposition of fine, warning and termination of contract etc. are taken according to the gravity of offence/irregularity. As per extant Catering Policy, 2010, Railways proposed to have base kitchens in railway premises for close monitoring the quality.
This information was given by the Minister of State for Railways Shri Adhir Ranjan Chowdhury in written reply to a question in Lok Sabha today.
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